Refund Policy
Refund Policy
We want you to love your jewellery.
If for any reason you’re not completely satisfied, we’re here to help.
Returns
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You may return unworn, undamaged items within 14 days of delivery for a full refund.
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Items must be returned in their original packaging with all tags attached.
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Non-Returnable Items
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For hygiene reasons, we cannot accept returns on earrings.
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Sale items and gift cards are also non-refundable.
Refunds
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Once we receive and inspect your return, we’ll notify you by email.
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Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
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Need a different size or style? Contact us and we’ll be happy to help you with an exchange, subject to availability.
Damaged or Incorrect Items
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If you received a damaged or wrong item, please email us at [your email] within 48 hours of delivery with photos, and we’ll make it right.
Questions?
Reach out to us at [your email/contact page] — we’re always happy to help.